Crisis Resource Center Waukesha

My experience here was nothing short of amazing. The entire staff is wonderful - compassionate, very resourceful and always uplifting. They took the time to really get to know me. Not only did they provide me with much needed resources, … More

Anna Hoffman · via google

i enjoyed it so much at this resource center they have food provided the staff are amazingly kind and helpful and caring 10 out of 10 experience

E · via google

Sunny & Enjoli did a presentation for our parents group, who all have grown kids with autism. They were a fantastic team and were able to really educate us on what we could do to help ease any experience our kids might have with the police. … More

Donna Schlesak · via google

No good. They aren’t interested in helping since I sat and did nothing.

Abi · via google

As someone who is homeless, how are they going to say that the psychiatrist would call back and never did but went to my case manger at my shelter and said for me to call them. When I mention this to them, they have an attitude which isn’t professional.

Jaclyn Gienke · via google

It wasn't easy, it wasn't perfect, but ultimately Jillian Ogrady and the staff and pharmacy at this location saved my life. If that doesn't deserve 5 stars nothing does. Sadly it's time for me to move on to a different provider to see if I can find treatment options more fitting to my current needs, but as far as pulling me back from the brink of death and insanity and stabilizing me, and even helping me understand myself a bit better to help me know more of what I need now, they've helped me with getting here. To a more stable more informed place. Thanks doesn't begin to cover it, but thanks. Sincerely

Edward Mikula · via google

If you're here seeking help for a loved one, my thoughts and prayers are with you. It's not easy, but there are good resources in the county to support you, as you navigate through your options. The facility was a good first stop. The staff was so helpful during my son's stay. They have difficult jobs, but all staff (nurses, social workers, security) all performed them in a professional and empathetic manner. All my questions and concerns were addressed timely, along with advice if requested. No facility is perfect, but they are willing to help you if you reach out.

J F · via google

Genuinely one of the worst hospitals in the state if not nation, if not world. I could get better and more respectable care in a Guatemalan prison with brass knuckle scars branded across my face. Seriously, though. It’s the staff. I’m not gonna be picky about food or a psychosis patient yapping at me or the lack of space. The ladies behind the desk are generally disrespectful and condescending. There’s one particular lady who kept calling me bud and buddy. When I asked her to stop I got eye rolls and an attitude from staff. Did she stop calling me buddy? Sometimes. I even bumped into her at a gas station and she was treating me like a physically deformed and mentally challenged child. Humiliating. If you can’t be respectful, don’t work in mental health care. You’re not our heroes and you’re not good people. I could give more examples but it’s already running on. But i guess, good for you getting a sense of superiority before you die alone with some cats. Anyways, the patients saying it’s “sad” this facility is lowly rated are probably just aloof to the fact that the staff is patronizing them. If you get a chapter 51 or need a place to stay, go to Rogers. I don’t like them either, but that’s for very personal reasons, WMHC is just BAD. Rogers at least act like a legitimate staff and not narcissists.

Grant Straka · via google

This place is a joke. The staff love to provoke the patients and ignore them. It takes them like 3 hours if not more to get you what you need. The staff are so rude, its pathetic. They make ppl sign chapters just so that they can extend your stay to get their money. Theres no sympathy or motivation when it comes to the staff. THEY DO NOT CARE & they show you by their actions they don’t care. Ive never been treated so badly before by any facility like I experienced there. Its abuse how they operate.

john creeder · via google

My stay at waukesha county mental health was not a pleasant stay, the staff was very rude and extremely lazy, by all means inattentive. The staff will many times if not most of the time, will forget patient’s request or ignore them. Some of the staff need an attitude adjustment because a lot of the times their approach come off very demeaning, downgrading, aggressive and provoking. They also do things like wash your clothing and then deliver them half soaked, as if it was too difficult to put them in the dryer for the full amount of time needed for them to dry fully. The facility is also very uncomfortable with not a lot of space and many of the supplies such as crayons and markers are very old, half broken, and dry. They have some groups during the day which is the only productive thing but after the first 2, with the last group ending at about 3:30 p.m there is absolutely nothing to do besides watch tv, which are only channels 1-24 & because there was a disagreement between one of the patients and staff. 1 of the staff member’s took it upon herself to decided she would take action to put a parental control block, which meant that any of the good channels that were on tv with a pg 13 rating would become blocked! Even when the minimum age requirement to become admitted to the facility is 18. It doesn't stop there recently because of the covid 19 spectrum arranged for customers to receive free showtime which she also decided to block. Keep in mind after 3:30 p.m is absolutely nothing to do besides socialize amongst other patients, watch tv, or stay in your room. The facility by no means in spacious it gets to the point of extreme boredom and sadness. They dont have many games because most of the games are missing pieces. The food is not bad except For the amount of $ the insurance pays for a patients stay does not reflect on some of the quality of food you receive such as the juice and vegetables + the desert you receive is the exact same product as you would get if you were in the waukesha county jail. Many, but not all staff from my experience caused more stress on the patients than they did help from what i witnessed.This facility is unprofessional and lacks helpful rehabilitation to its patients.

Steffy Pena · via google