Crosspointe Family Services

Inconsistent, unreliable horrible peer support. Quote you one thing, bill you another. Not all counselors are qualified.

Karen A. · via google

I full heartedly recommend Crosspointe. The front staff is exceptionally friendly and easy to work with: always pleasant and professional. More importantly our therapist is a master at her craft. Definitely a difference maker in my life. Very grateful to have Crosspointe as a resource.

Kara G. · via google

This place is unreliable. Mixed messages. Unreliable peer support who caries on more about themselves than helping you. It’s like a roll reversal you helping them instead of them helping you. When coming to my home she has suggested I help her with gas money. Than she looks you up on social media like a stalker and bring up things your doing in the community when your not in your sessions. They quote you one thing and bill you another. Seems like my money goes to help others pay their bill. The women’s group used to be good now there is another person in there that it’s obvious she plays favorites adding to my trauma. Changing back to a more reputable therapy service. I used them previously and should have stayed there.

Kelly Peterson · via google

My therapist kept falling asleep during our sessions. It's my fault I didn't switch therapists. It would be awkward in such a small office to run into him. I had to start over every single session. He would completely forget me and what I was there for after a month. Then, all they did was give me apps to download to learn breathing techniques. I was shot 4 times in the stomach and have PTSD, my fight or flight response is all out of whack and I'm violent. Plus I've been to therapy a ton and it's patronizing to tell me I need to breathe. I know that already. Bad experience. And when I didn't show, I would've liked to get a call from them to find out why. They have a two missed appointment rule and your out. Which is absolutely opposite of helping me because that's my problem. I can't be around people or reach out to anyone when I'm in a crisis. So instead of two no shows, maybe call and find out why your patient isn't there. Or email them. Instead of punishing them for going through exactly what they are there for.

Johnny Glenn · via google

I have been going there sense 2019. I have had the best counselor. I love the groups they have to. DBT and Womans Group is great Peer support person I see on weekly basis is nice to. No complaints on my end

Sky Fallen · via google

If you are more than 10 minutes late or cancel your appointment within 24 hours they are charging you $75!! That is insane. I have crazy adhd and am late more than I like to admit, so today will be my last appointment.

Britni Helle · via google

Crosspointe Family Services was the best resource I ever found for my son! I was at my wits end with his behavior and I felt like he needed more help than what the other places had offered. After getting signed up with Crosspointe He had counseling and had participated with the outreach programs as well. It took a couple tries to get the right Counselor fit but they were great in helping him feel comfortable. The staff that helped us were truly a God send! I can not recommend them enough!!! They helped us so much and I honestly don’t know what I would have done without them! Counseling, case management, peer support, Cbrs, along with groups for kids and adults! Most all agencies have a wait list but their programs are worth waiting for.

Terisha Jeff · via google