Associates In Behavioral Health LLC

Not sure what the issue is, but I was referred to Dr. Stahl, let alone the entire office has a waiting list of 308 people. God forbid you had something major going on and this was your only option.

Unknown · via google

No one knows how to do an insurance verification check, so they tell me I’m not covered, to which I find out I am covered when I told them insurance covers me. No manners from front desk staff and virtually unreachable to try to resolve any problems with insurance

Matt Luz · via google

Wonderful therapists but operationally horrible. There is constantly mass confusion with billing and insurance. They fail to do their job to make sure patients in need are helped.

Jasmine Hollins-Gadbois · via google

Reception staff (the first person you speak to) has been condescending and rude to the point that even if they did not have such a massive but undefined waitlist I still would never go or suggest this place. I asked them how long the wait …

Sarah Lynne · via google

I had a lot of issues with the communication at this place over the past few years. Numerous times I've requested refills on my medications only to have them run out and the provider tell me they never got my messages. I've been charged for therapy visits that were canceled and no one ever responds to messages to please check on this. The last time I called and spoke to a person about scheduling therapy with someone who was available on my days off I had to keep repeating myself about the only day I can see someone and that I was looking for a female therapist. As someone with anxiety I actually have a lot of issues calling places and making appointments and not feeling like I was being listened to or having my messages documented correctly or sent to the appropriate individuals was way too stressful for me to continue using this practice.

Megan Wagner · via google

It pains me to write this review because up until my recent interactions I had nothing but positive experiences. This place turned out to be a nightmare. If you value your stability, keep far, far away I received wonderful treatment originally with David Blackburn and David Mgawi, and later Pat Reuppert and Cynthia Glover-Singleton. The original receptionist, Ann, is the ultimate professional. All were phenomenal. Sadly that came to an end with the arrival of the new receptionist, Teresa Burkitt. Several days after my appointment, Ms Cynthia Glover-Singleton called in a new medication to my pharmacy. Ms Cynthia never discussed this new medication with me. I tried to ask the pharmacy about this new medicine but was told to call my doctor which I did. The call was answered by Teresa who acted like I was disturbing her. She told me Ms Cynthia was with a patient and she’d give her my message. When I didn’t hear back I called again. I hoped to have my questions answered before the new medication arrived and ABHS closed for the Labor Day weekend. Again, Teresa said Ms Cynthia was with a patient and she would call me when she was finished. Again, my call was not returned. Desperate for an answer to my question before the Labor Day weekend I called again. Teresa made it absolutely clear. I was NOT to call again. Ms Cynthia would call me. So I waited. And waited. I waited for 6 days. Having been without medication for 6 days, unable to sleep, expecting a phone call that never came, and, despite being told not to call back, I relented. I called and spoke to the lovely Ann who informed me that prescribers don’t answer questions over the phone. I’d wasted 6 days waiting for a call that was never going to come because, she said, it was against policy. I’d have to make an appointment and pay to ask a question about the new medication. I turned to Google for guidance but it was a rabbit hole of contradictory information.. I decided not to take the new medication. It wasn’t worth the risk. I called back and tried to ascertain what the policy actually is. Will I have to pay to ask a question about a new medication I was not familiar with, had not asked for, and about which I’d not been given an opportunity to ask questions? How much does a question cost? I’d never encountered this situation before. I called back and asked the new receptionist, Teresa Burkitt, about the policy. She yelled “I GAVE HER YOUR MESSAGE I DON’T KNOW WHY SHE DIDN’T CALL YOU BACK IT'S NOT MY FAULT!”, and hung up. It was really disturbing to me to be yelled at and hung up on for no reason. Despite bringing this to the attention of multiple people I was treated as if I was wrong for reporting it. I felt really shaken up. I decided to take a break from the practice for a couple of weeks to calm down and put other financial matters first. I felt terrible. Why would I pay to feel terrible? My therapist, Pat Reuppert, told me to contact her directly on her direct text line which I did. She did not respond. After 6 days I texted again. And again. And again. I never received any acknowledgement or reply. Then out of the blue Pat Reuppert sent a dismissal of treatment notice because I had not contacted her. I told her I’d texted her multiple times to which she replied, “there is no evidence of that.” After providing evidence she changed her story saying she DID receive my texts but she didn’t think they were important. And just like that I was abandoned for not contacting Pat Reuppert even after she admitted that she did get my texts after all, she just didn’t think they were important. All because I complained about the new receptionist yelling and hanging up on me. Oh and since I was dismissed I’ve received a $200 bill even though initial payment and every copay was taken out of my bank account automatically by the original receptionist, Ann. Keep away.

Diane W · via google

I don't know what's going on with them right now, maybe understaffed, but they never follow up with you if your therapist/psychiatrist leaves or something and don't give out referrals. It's exhausting and it's medical abandonment. Have also received horrible and traumatic counseling from one of their therapists. Update: they’re not licensed by the state Behavioral Health Administration so you can’t even hold them accountable.

L.X. Hammond · via google

Worst psychiatrists ever. Both Dr. Haber and Dr. Mwangi had no idea how to care for me. Dr. Haber put me on medications despite claiming that nothing was wrong with me in his notes. He refused to diagnose me with anything, even though I was later diagnosed with no less than 3 disorders. Dr. Mwangi consistently ignored my complaints of my medications not working or causing unwanted side effects, and then put me through an abrupt withdrawal that almost ended my life. The front desk staff is amazing, though.

Aceius Dartan · via google

I’ve been with Dr Gehring for 12 years, long before this practice was established and my son has been with Sam for 4 years, shortly before it was established. You won’t find better, more caring, or more genuine people to work with. Reed has not only saved my life but has done everything in his power to work with me (and my mom when I was a teenager) whenever necessary. Sam has vastly improved the quality of my sons life and we wouldn’t be where we are without his help and he’s been equally as flexible in working with us any time a need or issue arises. The front office is always extremely helpful and friendly. Nothing bad whatsoever to say about ABHSM here And would recommend it to anyone ♥️

Erin Emma · via google