Lumen Pediatric Therapy Llc Aba Speech And Ot For Your Child

Our experience with this clinic has been extremely disappointing. My child was injured during a session, and the clinic showed no concern or follow-up. I’ve spoken with the office manager, clinical director, and multiple BCBAs but staff turnover is so high that there’s no consistency or accountability. They constantly cancel sessions at the last minute, rarely communicate schedule changes, and have ongoing issues with paperwork that cause insurance problems. Taylor, the clinical director offers no real support, Victoria, the office manager is rude and unhelpful, and the scheduler never notifies us when staff are unavailable. Having inexperienced therapists work with children with autism is unacceptable, and unfortunately, that seems to be the norm here. I cannot recommend this clinic to any family seeking reliable or compassionate care.

Isabelle E · via google

I waited months for someone to reach out to me after I did my son walk thru, and assessment…never heard from nobody I sent emails and left voicemails, never call back, so my answer would be NO I wouldn’t recommend lumen to nobody, then have the nerve to post there accepting clients and won’t return phone calls or emails

tracey hendrix · via google

Now that I’ve had time to process and reflect, I’d like to share my family’s experience with this organization. When we first started services, we were promised specific therapists that my child already had a strong connection with. Unfortunately, that promise was not fulfilled. Instead, we were assigned one wonderful therapist who truly cared, and another who appeared inexperienced and unqualified for the role. This therapist openly admitted to basic confusion about directions, frequently sent my child out with shoes on the wrong feet, and had ongoing attendance issues—calling in at least once a week. After I raised these concerns, she was eventually removed from my child’s case, but what followed was a series of substitute therapists over the next couple of weeks, and that’s when things began to decline further. We were once again told that my child could not be paired with the therapists they loved due to “scheduling conflicts.” However, I later learned that one of those therapists was assigned to a family member with nearly the same schedule, which was disappointing and felt dishonest. I raised multiple concerns about hygiene and safety, including my child not being prompted to wash hands after using the restroom, walking barefoot through the lobby during the winter where melted snow, salt, and dirty water were present, and the overall lack of cleanliness. These concerns were repeatedly dismissed by the BCBA, so I brought them to my child’s case manager. After my child began working with yet another therapist, I noticed a significant increase in challenging behaviors—far worse than before starting therapy. I communicated these concerns to both the case manager and BCBA, yet they were not meaningfully addressed. I also reported that my child was coming home extremely hungry after being there from 9 a.m. to 4 p.m. nearly every day. The case manager relayed this concern to the BCBA, and I personally followed up about scheduling a parent meeting to discuss reducing hours. The BCBA never contacted me to schedule this meeting. Eventually, I found a new company where my child is now thriving, and I provided a generous two-week notice before withdrawing from services. Despite this, the parent meeting was never scheduled, and no effort was made to address my ongoing concerns. When I notified them via email that I would be reducing my child’s hours moving forward, I was met with resistance and was told that we were “required” to maintain a certain number of recommended hours. After further discussion, I was told the BCBA had “tried to call twice” but that it would be “inappropriate” to continue reaching out — which was not only untrue, but completely unacceptable given that we had always communicated via email. As a parent, I could not continue sending my child somewhere that ignored my concerns about health, safety, and wellbeing. Sadly, our experience was unprofessional, disorganized, and dismissive at every level. I would not recommend this facility to any family seeking compassionate, consistent, and ethical care for their child.

Kaylee Bauer · via google

My daughter doesn’t come here yet, but when I called for information I feel the call was very unprofessional, maybe she needed a little bit of training? She answered just “hello?” I thought I had the wrong number, I had to keep asking questions and making sure I was being given the correct information if the process as I have never done this before

Nancy Lopez · via google

I was super nervous about my son starting therapy, but my mind was at ease with this place. The BCBA and RBTS are super friendly and welcoming. My son loves it. I would definitely recommend.

Emma Elliott · via google

BlossomABA has been heaven sent for my kiddos and I I have 3 kids going here for about 6-8 weeks now and I have seen so much of a difference. patience, communication, understanding of feelings and how to ask for help. My 18 month old has only been going for about 3 weeks and the difference has been phenomenal. Just of the top of my head thank you to. Mr.Meric, Ms. Misha, Cymbree , Eli , Bola , Andrew , Crystal , Kedra, Joy !! And everyone else thank you blossom ABA for bieng a change in our lives

Kyle Smith · via google