Real Hope Real Help Psychology and ABA Center

My initial consultation went well. I felt I had found a good counselor and could hopefully make some progress dealing with issues. Second appointment was scheduled. Day of the second appointment the office called to confirm I was coming as the front office closed before my appointment time. I confirmed I was indeed coming. I showed up before my appointment time and waited until 20 minutes after my scheduled appointment time without being called back or acknowledged, so I left. Later that evening I emailed the practice to find out what happened. I didn't receive a reply, so I called 3 days later. The woman I spoke to says she was not aware that I wasn't seen and that she hadn't seen or been informed of my email. I told her that it was unprofessional and unacceptable how I was treated and that their organization and communication is as bad as it is. I told her she could remove me from their patient list as I didn't want to trust my mental health to a group that shows such disrespect to their patients and is so disorganized. She simply said, "No problem." It may be no problem for her and everyone else there, but it is a problem for survivors of trauma to have to retell it over and over because they struggle to find a counseling office that actually cares. Save your time and energy and don't go here.

Keith Holloway · via google

Dr. DellaNebia (the head therapist) is very nice, but no longer takes new patients (just testing, but not therapy). We've been trying for 7 MONTHS to be seen by one of her staff therapists and it has been a complete frustrating mess... they schedule us, we wait a month to be seen, have an intake. We wait for a month for a 2nd appt, he spends appt #2 telling us how they are letting him go unexpectedly and how frustrated he is (hardly any therapy, just him letting my son play in a toy box while he tells this to me), then the therapist leaves. We had to wait again for a new therapist with openings, got a new appt scheduled (another month out), had an intake appt, were waiting a month for our 2nd appt, then got a call that that therapist left too! Now we are another 2 months in, waiting on a call back if a THIRD therapist ever has an opening. I keep paying for intake appts (to repeat all the same info), then their turnover dumps us right back at the beginning. 🙄 Two stars because they also do psych testing and Jason + Dr. D were great for the psych test. For people who aren't already one of Dr. D's patients... Real Hope Real Help has been AWFUL to try ti get kid's therapy from!!!!

Katie S · via google

Chris Carter he is a great doctor. We’re had a great experience to get our teenage son the help he needs. He’s has been outstanding with all the testing to come to a diagnosis and therapist it’s really help with navigating through the challenges of life and kids who are in desperate need of good mental health treatment. My son had very good talk and very happy with doctor Chris. I would highly recommend.

Ann Y Poirot (AnnYLaiIn) · via google

All three of my kids see Dr. DellaNebbia for a complicated family situation. She has been a great therapist, resource, and advocate for our family. The staff is always professional and pleasant.

Kimberley Windisch · via google

What happened with those people who posted bad reviews and keep harping on about insurance and getting calls back, did we even go to the same place? I've been going to counseling with Dr. Nebbia for several months now and never had any issues with insurance, and consistently received appointment reminder calls and other needed follow-ups. Furthermore, the receptionists are extremely helpful and courteous. Whatever. Anyway, counseling is a strange journey and unique to each person. I came in with ADHD, Autism, and Major Depressive Disorder, because those and other personal issues had begun to affect my grades in school. I felt pretty wretched. A few months later I've started to feel better, enough to continue growing and improving on my own. Many of my old relationships that I thought were unhealthy were healed and renewed, I began to be able to focus on school again, gained an enormous amount of social confidence, and even started praying again (I'm Catholic, but had begun to lapse). I can't say what your experience will be, because I don't know what your issues are. But for me, Dr. Nebbia was just what I needed. If you put in the work to get better rather than trying to control the process, and really focus on listening to her and being honest about yourself, it pays off in ways you can't imagine. Highly recommend.

Joshua Higginbotham · via google