Reno Behavioral Healthcare Hospital

Please be cautious when dealing with ABA Centers/Cares Group, as our experience with them has been very concerning. They repeatedly told us they were working to negotiate a rate with our insurance company. However, when the insurance company did not agree to the negotiated rate, they informed us that they could not provide services for our child until the insurance company approved them a negotiated rate. When we contacted the insurance company, the representative confirmed that we did have approval for services with ABA Centers of Florida. We were also told that we could receive treatment at the in-network rate, as there was an approved exception on file. The insurance representative also clarified that the insurance company does not negotiate rates directly and that we could be held financially responsible for any amounts not covered. Additionally, we recently discovered that the provider had been appealing ABA coverage for school-based services without submitting updated clinical information. Because of this, we have now exhausted our appeals options for treatment ABA treatment in the school for our child. This group's handling of our case has been extremely questionable and has caused a significant delay in our child's access to essential care.

Chet Manley · via google

ABA Centers has truly been life-changing for our family. They go above and beyond in every way for their patients—no other place even comes close to what they offer. Their facility is absolutely state-of-the-art: a gorgeous, welcoming space with sensory gym equipment and even a video game room for teens. Their philosophy is child-led and play-based rather than rigid DTT, which makes such a difference in engagement and progress. What really sets them apart are the extras: field trips, outings, in-center activities, flexible weekend hours, and even travel support. Honestly, no other center provides this level of care and opportunity. I can’t recommend ABA Centers enough. If you’re looking for a place that truly prioritizes children and families, this is it.

Jennifer Martin · via google

Wow… Like others, I’m also surprised by the ratings. I came here to share my experience and help guide other families in similar daily situations by providing a review. As a working mom, it’s challenging to juggle everything required to support a child with unique abilities—it truly takes a village. For the past three years, ABA Centers of America (Miramar/Boca) has been a crucial part of mine. I know I haven’t always been the easiest, but they have worked with me patiently, taking the time to understand both my child and our family. Working in the healthcare industry, I recognize the difficulties of maintaining high-quality, patient-centered care, especially with staffing challenges—but they have continued to do just that. I am incredibly grateful for this organization and their dedicated approach to what they do.

Jennifer Dorce · via google

Do not sign up with this company. It’s all about the $$$!!! They look for individuals that can’t get a provider in network. Then they charge your insurance astronomical rates. They also ask you to pay a fee of $50 for out of network provider co-pay. They have charged my card for 6 months and my child is not even in therapy! They won’t answer voicemails, e-mails, phone calls, texts to correct billing error. I have called bank to stop charges. They are poor at communication and constantly change RBT providers. If you don’t agree with the plan of care they drop you. Stating they cant meet your needs. No thinking outside the box! Poor care and communication. Cooperate feel. Run!!! Your child is better off waiting for a provider that truly cares about you and your child!!

Shonna May · via google