Trillium Family Services

I wish I could give this place zero stars, seriously. Staff are very inconsistent and have little to no respect nor consideration for clients’ belongings. They are also very forgetful and need constant reminders instead of them having notepads for themselves when asked for favors or assistance...

not flandre · via google

I went here in December-janaury wasn't very long. But it was super good! Treatment was alright, I didn't really get a chance to do the treatment work on Thursdays, I was in the polar bear unit! The clients were all super nice and welcoming! We were told not to make friends but they were a few...

Destiny Anderson (Noah) · via google

i cant entirely recall how long i was there but i know it was anywhere from 1-3 months in 2023. i was sent after being hospitalized for a suicide attempt. my experience was okay for the most part although i have a few complaints.. •a lot of the staff were very understanding and sweet but there...

ella dilday · via google

I was there for 8 months and it was the worst time of my life. I was unrightfully put in holds that lasted for hours at a time. They don't do anything about self harm (I had never self harmed until I got there). Being there was so hard on my mental, that while being there I contemplated suicide. The front end team of staff are unfair in everything they do. I lost half of my items I entered with and that I got from in there. Please if you are thinking about sending your kid here, DONT they will come out worse then they were when they went in.

White Chedda · via google

I went to Trillium family services day treatment program called Nrothpont back in 2024 summer time, I got out of the program in October 2024. The program helped me 100% and I leard so much skills and what I need and my partners and family and friends learned how to help and support me better. I have learned so much there at the program the staff and my school teacher Ms.Amanda and my therapist Krystal where amazing and all of the staff and the kids that where there where super good the advmeant was amazing. The food there was also very good as well. I miss the program very much everyday and I am very grateful I got the help!

constance sarabia` · via google

Let’s never forget the girl that commit suicide there and she was supposed to be on watch, they didn’t find her for hours! I’m 31 now, and about 15-16 at the time. But I will NEVER forget the neglect and abuse that happened at this place, they also make you take tons and tons of medication and if you don’t, you are not complying with treatment. And a lot of the medication they were pushing on us kids back then we’re just trial runs. They weren’t even out on the open market. We were literally just guinea pigs for them to try meds on. I was on so many sedatives and meds that I literally almost died from it. I am 31 years old now so it’s been about 15 years and I still have nightmares of that place. Sounds like much hasn’t changed! It’s very disheartening.

Sierra Sager · via google

Let my child self harm while IN THEIR CARE when she was supposed to be safe from those "outside" utensils. Then proceeded to tell me it was "just a superficial cut, nothing to be so upset about" when I asked how it was allowed to happen. That is only ONE issue, there were plenty more and I only allowed her to stay for 6 days after her counselor from there in so many words forced us even though I knew it was unsafe! Would not recommend this place to anyone, ever.

Samantha Dalke · via google

The problems started at the very beginning. The facility is unaware of their census or when they can actually take new clients. They told us to bring our child in, then told they didn't have the space. Knowledge of basic information is lacking and accepted in this facility. Not all the staff that should be there in intake show up (like the dr). Basic protocol isn't followed, such as someone inventoring your child's belongings so they have access to them upon entry. We were told, twice, by medical staff that any change in my child's medication would be discussed with us and that we would be informed of any changes. Then my child's medication was changed and no one told us. I learned about it, two weeks later, when i happened to be visiting and saw the pills were different. When asked Dr Aldridge straight up lied right to my face, saying he called to tell me about the changes, but didn't leave a message (I had no missed calls from there, i double checked my call logs) and then he said he didn't call, but had meant to. I'm not sure what one he did, though I'd put money on him not ever calling at all as there is no way I wouldn't have answered their call. The medial staff lies right to your face. My child was groped and no one told me. That client's room was right next to my child's and despite the therapist, and program manager agreeing that one of them should have been moved immediately, no one knew why that didn't happen. Even days later. The staff is mostly high school graduates. That's who spend the most time with your child. A high school graduate with a week of training, where they are then described as a skills trainer. The school has a high teacher/ student ratio (approximately 6 students to 1 teacher) and staff can help each student more effectively than in a large classroom setting. Over all the staff is friendly. The horses are a helpful therapy tool. The grievance process was fairly easy to do. Apparently there is a large need for complaints as they have a stack of the paperwork readily on hand. I had to pull my child out of in patient psychiatric care as I was not being involved in their treatment and huge changes were made without my knowledge or consent. I now have less hope than before we went in. If you're at the end of your rope and have no idea what to do next, I can't tell you not to send your child there. I can tell you our experience. Make sure you are kept informed about your child's treatment or daily interactions with other clients. Diligence and frequent questions need to be taken into serious consideration. I would have liked a different ending and am really disappointed in our experience. I hope this is helpful to other parents. I don't think it's a bad place, it's just got terrible communication and is somewhat poorly run. I wish you the best of luck

Hanah McDonald · via google