A New Hope Pocatello Idaho

Staff is not willing to help all participants or treat them with the same disciplinary actions. I highly recommend you use another agency if your family needs additional help in providing day to day care

Tiffani Hacking · via google

A New Hope is a perfect place! I’m a special needs adult, and A New Hope helps me overcome challenges in my day to day life! Highly recommend!

ALLY RILEY · via google

I highly recommend a new hope, the company and management is very organized, professional, and helpful. They keep the employees up to date on education and training.

Jayden Cox · via google

LOVE the company!! The management is amazing and the clients are so fun to work with! This place is a one in a million find for both employees or people needing Reshad care.

Alison Ulfers · via google

I would give fewer stars if I could solely because of the administration/owners. This review in no way reflects the amazing therapists my son was able to work with. That being said, my son was with them for just over a year, and in that time his therapist changed 4 times. My son is autistic and struggles with change, to the point where he gets violent. This concern was addressed with the staff each time they changed therapists, however it always fell on deaf ears and condescending replies. When the last change happened I told them that if it didn't work out then I would be pulling my child from their company. Thankfully the change was the exception to the rule and he took to his therapist and has grown to truly love her, however it did still take time in that transitional phase for him to trust her and severe behaviors still came out. With kids like my child, consistency is key. Yes, change happens and these kids need to learn to adapt, however how can we expect real progress to be made if he's continuously being bounced from therapist to therapist every few months? Every change in therapists came with no more than a weeks notice, and this last change was less than that with just days before a new school year begins. There was never a conversation between the staff and therapists my child was working with when the decision to switch to someone new was happening. It's concerning that a company who works with special needs children would pay no attention to a families' concerns for their child or talk to the therapist who works with the child in making decisions to make changes. Every new change came with us surprised, his therapist surprised and with a devastated child who doesn't understand why he can't see people he loves anymore. In addition to needing consistency and my earlier remarks of teaching kids to adapt, how can that be made possible with such an abrupt transition? Simple: it can't. When I addressed, yet again, that my son can't keep bouncing from therapist to therapist, my concerns once again fell on deaf ears. It was very clear that the children there are no more than dollar signs to the administration and owners. There was no room to budge, simply put: it was their way or no way. I may not be a certified therapist, but I am a mother who knows her child and what his triggers are which affect all aspects of his life and that of our family. As the one who advocates for him, you better believe I will always fight for what's right for him and for what he needs. I will never, ever, recommend anyone to bring their child here if they truly care how things are handled with their children and take an active role in their therapy. They will not work with you in the interest of your child, only in the interest of their business and making money. I don't know about you, but to me, my child is worth more than dollar signs.

Kaitlyn Rangel · via google

A miscommunication on their side left our son abandoned for 45 min. He is 7 and has Down syndrome and mistakes like this cannot happen. We also voiced our concerns in the past that he wasn’t getting the therapy needed for his development. They said we needed to add more hours per week to get a better therapy. This must be a industry thing but I guess we were paying for a glorified babysitter. Our perception was he was getting the right amount of therapy. Mad at the company, not at the people that helped directly.

William Jolley · via google