Arizona Behavioral Health Associates, P.C.

Refuses to give me my medical records since I stopped seeing the doctor who had made me uncomfortable multiple times. I have called multiple times over multiple months and still haven't received my medical records or any updates.

Sierra Richardson · via google

Dr. Della Lusk is an amazing therapist. After meeting with her in-person, she was able to switch to online therapy sessions due to me moving. She is always willing to fit me into her schedule when I need help in between our scheduled sessions. She is extremely kind and easy to talk to. I highly rec

Sophie Spelliscy · via google

Della Lusk is amazing. I've tried everything -- even had a good therapist on Better Help for a while, but I really needed someone in person (though they do remote sessions as well). Arizona Behavioral Health Associates is definitely the best therapy in Flagstaff. I've really been able to turn my life

Cody Half-Moon · via google

We are so happy with the team at Alora. Our team responds to issues quickly and efficiently. I've seen a lot of improvement in my son's behavior. Therapists are prompt, professional and engaging. I love seeing his progress with every visit!

Renee Tseytlin · via google

After much consideration, I have decided to discontinue services with Alora due to ongoing concerns with communication, professionalism, and overall clinical support. There has been a consistent lack of clear communication regarding scheduling, supervision, and expectations for sessions. Important updates are often last-minute or only provided after families reach out first, which creates unnecessary stress and instability for clients who rely on structure and consistency. Scheduling changes have also been made without proper notice or consent. There have been multiple instances where session times were changed or confirmed without prior agreement, and notification was given the same day stating when the therapist would be arriving. This is simply not acceptable. Many parents work, have multiple children, and coordinate numerous responsibilities. Schedules should be collaborative and confirmed in advance, not assigned or changed without communication or approval. There also appears to be a significant lack of adequate support and preparation for therapists. Therapists are sometimes sent into client homes on their first day with little to no direct supervision or guidance. While telehealth supervision can be helpful in certain circumstances, it should not replace proper in-person training and support — especially during initial sessions. Without appropriate preparation and hands-on guidance, therapists are placed in difficult positions and families are left managing situations that should be clinically supported. Another concern has been therapists arriving to sessions without structured activities or materials prepared for the session. Therapy should be intentional, structured, and supported with appropriate tools from the start, not only after families advocate for it. Professionalism from supervisory staff also needs improvement. In particular, Raymond’s responses to concerns felt dismissive and defensive rather than solution-oriented. Instead of acknowledging valid concerns or taking accountability for miscommunication and lack of preparation, conversations often shifted to justifying decisions or referencing signed telehealth consent while speaking over my attempts to explain why the situation was not appropriate for an initial session. Families should feel heard, respected, and supported when raising concerns, not met with resistance. Supervisors set the tone for clinical quality, and additional professionalism training and accountability at that level would be beneficial. I share this from the perspective of a parent with experience navigating ABA services: trust your instincts and do not settle for less than consistent, prepared, and professional care. Our children deserve teams that are fully supported, well-trained, communicative, and equipped from day one. Families should feel confident in the services being provided, not constantly advocating for basic structure, communication, and respect.

Lilian Goodman · via google

Our experience with Alora ABA was extremely disappointing and did not meet the needs of our child, who requires significant behavioral and safety supports. Clinical documentation repeatedly appeared to be copy-and-pasted across sessions, at times containing identifiers that did not belong to our child, with minimal individualization and factual inaccuracies. This raised serious concerns about the integrity of data collection, clinical oversight, and treatment planning. Scheduling was consistently disorganized. Sessions were frequently changed, canceled, or difficult to coordinate, creating instability for our child and family. Communication around staffing and scheduling was poor, often delayed, and reactive rather than proactive. Despite clear, repeated communication regarding the severity of behaviors and safety risks in the home, services did not escalate appropriately. There was insufficient parent training, limited crisis planning, and a lack of clinically meaningful guidance aligned with high-risk behaviors. Taken together, these patterns raised significant ethical concerns related to documentation accuracy, accountability, and whether services were being delivered in a manner consistent with professional and ethical standards of care. Overall, documentation quality, clinical responsiveness, and operational organization fell well below what we would expect from an ABA provider. We did not feel supported or heard, and we would not recommend this provider for families navigating severe or crisis-level behavioral needs.

Jennifer Cooper · via google

My son received ABA services through Alora in 2025. While we appreciated having access to support, we ultimately chose to discontinue after our therapist left. One thing we hadn’t expected was that the therapist assigned to us was just starting out. They were kind and eager to learn, which we appreciated, but it was disappointing to realize we weren’t getting the experienced professional hands on care we thought we were signing up for. There was Supervision provided via video call, and the supervisor would often follow up after sessions with phone calls to go over what to work on. While this was helpful at times, I occasionally felt the calls were unnecessarily extended. I was sometimes asked to explain basic things in great detail. It gave the impression that time on the phone may have been drawn out to increase billable hours, which was frustrating. This experience might work well for families looking to start ABA services, but I would encourage Alora to be more transparent about the experience level of their staff and how supervision is handled, so parents can make fully informed decisions.

Dan · via google

Never a problem. Things are resolved. . The employees and Doctor's that work for this firm are excellent. I have recommended them and I always will. You have to have a lot of love and compassion coming from the parent and coming from Alora, in which I know this firm has that. I can only give them 5 stars....but it would actually be 10. Please as a parent keep an open mind because this firm is highly recommendable Thank you to all the employees of this firm. You do great works. And parents please put in your work as the Behavioral Specialists will put the work in but don't put it all on the specialists to quote unquote fix it. This is a process parents .

Karen Alonzo · via google