RHA Health Services: ACTT & Deaf & Hard of Hearing Behavioral Health Services

I just called to schedule an appointment, the representative by the name of *Kevin* answered the phone around 6:45 AM. He was unprofessional, rude, impatient then claimed my phone went "in and out". When I requested a manager as well as the next representative on call magically he could hear me just fine. He sounded under the influence or tired. His tone of voice and demeanor were loud & negative. That is not the tone of voice or disposition I expected to hear especially as a potential new patient seeking services. Regardless to what the circumstances were his tone of voice and demeanor were very uncalled for.

Oyin Oshunade · via google

I'm disappointed at CBH for allowing Beacon Point to milk funding. They take in those they assume to be homeless and than wait 4-5 weeks before getting them recovery /sober living placement. They than put in for extensions that way they get more funding. Guys sit there, no rec, no visits, phones are used after 6 pm thereby blocking clients from taking care of any personal business. It's worst than prison....someone has to step up n make difference.

Guest 1 · via google

They lie to you. They won't protect you from your clinic jumping you. They just push the problem under the rug and tell you to go f yourself. Not 1 person there cares about the clients. Not one person even tries to help the clients. They only listen to the head people of the clinic your at and listen to there lies and take there lies as the truth. Kevin Howard never calls you back or does any of the supervisors. When you have a complaint they won't call you to ask what happened and always blame the clients. This place should be shut down. And each person in the quality control department needs to be under review to see if they even do work or deserve there job. CBH only protects the clinics not the clients at all. It's all about money so there basically best friends making sure each other stays in business and money keeps flowing.

Kyle Boner · via google

Imagine someone telling a person missing a leg that prosthetic makers are doing the right thing by refusing to take their money for a prosthetic due to the man being on medicaid. Thats what i was told about my condition when I asked about a similar bizarre problem i am encountering. The supervisor answered my question but injected her opinion twice, by saying it was for the best. As though that helps me. Imagine telling someone who needs treatment to sustain employment, that hes too poor so providers dont want to take his money when they find out and YOU think thats how it should be. How is he supposed to MAKE MONEY and financially better himself, if you keep that opportunity out of reach? That kind of interaction is a slap in the face on top of a health care system thats already a bad joke in a mediocre hellscape that wont care for you if you have unseen disabilities. its sad. CBH will provide for you if you are neurotypical, kiss any understanding of your medical issues goodbye if you arent.

Kona · via google

There’s a 6 month wait for ABA services... CBH assigned my son my autistic non verbal son with two different agencies (I.N.T.E.R.A.CT & Laila’s Way) who did nothing but play phone tag with me. It should not take 6 months for any services when virtual/platforms like zoom exists. I made two complaints against the agencies and wanted my son removed from the list. Nobody asked for my son’s medical record of his diagnosis (Autism Spectrum Disorder) from our home state NJ. The services is poorly managed and the audacity of them to keep trying to persuade me of continue the service with the 2nd agency. What services if the they never started? CBH called me mid-January for the agency to reach out to me and they finally did 2 weeks later. As of late March,the services hasn’t started which is why I am not allowing my son to be delayed more after residing in Philadelphia for 1 year 1/2. I’m over this unprofessional, dysfunctional system. Covid should not be the reason for any special needs child to be delayed like this. This is what happens when parents of special needs child/ren go through. It’s ridiculous!

Shanta Walker · via google