Ridge Behavioral Health System

Pretty sad when people that are supposed to help you treat you like an inmate rather than a patient. I walked into their depression IOP program and before I sat down my keys and cell phone were taken from me, I wasgiven a cup, and nonchalantly informed that if I peed in the cup and *she* felt as though I was not a danger to myself or others I may have them back at the end of the day.

Kelsey · via google

great people!!! therapists help a lot & so does talking to the patients! i got better almost immediately c:

A n g e l i c _ B u b b l e z · via google

I hate this hospital but I miss Mr Coleman

Kennedy Silversmith · via google

My child was placed here for a week & I have several grievances. Upon admission she was told that she could have her stuffed animal but on the floor they told her that she wasn’t allowed to have it because of its eyes. I understand that there are rules but telling a 7yo two different things when a parent is present vs when they no longer have their parent there is wrong.

Laura Jones · via google

It feels like prison. Everything is taken from you, there is NOTHING to do besides coloring sheets and a TV that only plays one channel. The staff are mostly great, Lori and Heather, Missy and Precious are all wonderful. The nurse Lee, however, is unfriendly, rude and made everyone there uncomfortable. Not being able to close your door at night poses a threat, since there are both male and females in the same unit. I felt meds were dealt out too easily, like they want you to be drugged so it makes things easier for staff. I would not recommend The Ridge for detox. Beds are terrible, it is almost impossible to sleep. Staff come and open the door letting light in waking you up every 15 minutes, then they don’t leave it cracked even just a bit to keep at least some of the blinding light out so people can sleep. Books would be a great addition to ease boredom. While I was there everyone wanted books. Games missing pieces, card decks missing cards and coloring pages really don’t cut it when you are there with no access to your phone, etc. Food was also terrible. Hamburgers and hot dogs almost every day. Veggies that were not cooked and food you know had been frozen for likely a decade before being served. Salad lettuce was always brown and on the edge of expiration. Overall, not a great experience. I realize it’s not supposed to be a 5 star resort, but there is definitely room for much improvement.

Sarah Sanders · via google

They are very nice and clean, the staff there is excellent. The Ridge is the place to go if you need help with behavior issues, suicidal or depression. They are there to listen and to help you in your time of need, I am truly blessed that they were there for my granddaughter Kyleena Smith. Thank Each and Everyone that had apart in helping my granddaughter, very much appreciated. May God Bless Each Of You. Brenda Smith ❤️

Brenda Smith · via google

Currently, I am only rating on intake, the ease of getting my child a bed, and the kindness of two staff members that I’ve spoken with, thus far. The first person being a gentleman named “Chris.” After midnight, my child needed to be transferred from St. Elizabeth in Williamstown, to Ridge. The hospital treated us horribly. Me being the mother and having questions only made them more angry with me. The more questions I asked, the more unprofessional and brutal they became. Especially, when I would not allow them to take my child to their intertwined Sun Behavior Health (more money for them.) INSTEAD, we were blessed when Chris quickly returned the call. His slight southern accent, mixed with his calm and reassuring demeanor was exactly what this mama needed. Thank you, CHRIS!!! The 2nd staff member I spoke with was a woman named, Tonya. WHAT A JOY!!!! She wasn’t able to help just yet, because my child is still in processing, but the way she spoke, made me laugh and handled the situation, could not have been better. She gave me clear instructions, and left me once again, feeling like if the staff inside are anything like these two, which lord I pray, we might just have a winning team here. I WILL FOLLOW UP WITH A NEW REVIEW WHEN I CAN DO SO REGARDING HIS CARE.

Samantha · via google

The staff in Unit One are absolute gems. Truly. Sonia, Elvira, Michelle, Cindy, Missie, Olivia, Reshae, Shawntelle, and Stephanie all have hearts so pure you can practically see them glowing. Their kindness and compassion turned what started as a disaster into something worth praising. Now… about the intake process. Whew. Let me gather myself. My interaction with Bobbie in intake felt like walking straight into a plot twist I did NOT see coming. Her energy could curdle milk. If this review were based on intake alone, I’d be handing out -5 stars and a do-over button. Imagine expecting a shiny candy apple — but instead you’re handed one that’s bounced across a two-year-old classroom carpet. A carpet that has survived: • spaghetti day • glitter day • naptime drool • mystery stains no one admits to • and at least three toddlers learning how to blow their nose Now sprinkle in a little attitude, coat it with impatience, and serve it without a smile. THAT was my intake experience with Bobbie. Honestly, if first impressions were food, hers would’ve expired in 2019. But once you escape intake (and Bobbie’s gravitational pull), Unit One is pure sweetness — the candy apple you were originally promised. Their team is fantastic, supportive, and everything a patient should meet first. This rating is for Unit One ONLY: y’all are amazing, and I appreciate you more than you know.

Octavia Cruse · via google

I was pleasantly surprised how helpful Dr. Greenlee was. He listened to me w/o choosing to keep me past the time recommended by my husband. Being there 36 hours without glasses or contacts was terrifying to say the least. Being in places like this bring back trauma that is not welcomed. Chris was a great tech who deserves to be recognized. Heather and Cindy who handed out meds were educated and explained every single one with side effects to boot. I was able to make friends while I was there and that’s a plus.. can’t brag on the food by any means but I understand it’s not a restaurant. I also was very impressed with the student csocial worker although I forgot her name. The groups were helpful to me. I really enjoyed art and music therapy. I’ve slept 10 hours a night since I’ve been home which is a lot of why I was there and for that I’m grateful. I hope to never have to be in a facility again but have learned that PTSD is very real. My triggers may never stop creeping up but I’m trying to learn more coping skills. Hope this review iis helpful to make any changes for the better.

Sandy Hardin · via google