Wellness Associates, LLC

I was hopeful, I called and spoke with Chris. He said he would speak to his team Wednesday and then get back to us. I didn’t see his number come back up and a week had passed. I went to the website and emailed from the site. Still no reply. If no ones willing to take us for family counseling then please just say we can’t. Or I don’t have openings. Instead we are clinging to hope that was never there. We will look elsewhere But I’m very hurt and worried people only ask for help until they give up realizing it will never come. And I alone can not figure situation out without setting of triggers for others. I needed help. I keep asking and looking and reading trying to fix this all myself but perhaps I need to go to schooling to figure this out I just hope I’m not to late

Jasmine Taylor · via google

Caring kind professional service. Willing to help and work with all my needs

Kay Mcmicheal · via google

My husband and I were both patients here, I saw Tammy and he saw Chris. First Tammy is awesome and she deserves to work for a better place and that’s all I’ll say about that. April 23rd my husband apparently had an appointment HE set through Chris. Day of my daughter fell and had her spacer go through the roof of her mouth. Now given I have panic disorder I was solely focused on this and the worst possible outcomes, not my phone and obviously not my husband’s phone given I’m not his personal calendar. The receptionist wrote ME around 2 (as shown below) to ask me if he was joining his online session. I obviously didn’t see this as I was focused on my daughter and had no clue he made an appointment because again HE made the appointment although I don’t mind helpful reminders. I did see it finally at the Ortho appt as my daughter was being worked on. I quickly told him and he walked out to the car to join not realizing it was sent an hour before. Here is where the 1 star would come into play here. Receptionist had been informed now that HE was looking at his phone and that she, knowing I was in a medical situation, could write him with anything further because HE WAS THE PATIENT! But instead I guess because I’m a women she decided to write me, only me this time, with the fact that he missed it, and then proceeded to tell ME not HIM that he would be charged a late fee. How is this mine to deal with at that time? To say my stress was through the roof with my crying daughter in horrible pain along with billing information and medical information I shouldn’t have even had known about let alone been text about even AFTER telling the receptionist where we were. Now I could care less about a missed appointment fee, he did miss the appointment. The audacity to write me this annoying information knowing he literally was in the car with his phone waiting to figure it out was just insulting to both of us. Treating him as a child who needs a “momwife” to manage his billing information when the release form wasn’t even signed to do so and to me for assuming that this information was at all pressing with the stress at hand. When I called to speak to her and set clear boundaries on this in a stern and concise tone (as I was literally taught to do in therapy ironically) She choose to ignore anything I had to say, when I finally asked with my husband on speaker with me, for us to be removed from their services going forward I was flat denied cancellation and hung up on. When checking to see if I could cancel through the web site (which you can’t) I found that they had billed only one insurance so I needed to call once more to have the billing issue fixed. She refused to take my calls (multiple times) both to confirm cancellation, as the appointment was still in the online calendar and fix the billing issues. Nothing. So I left messages for Chris on his voicemail, he later text my husband about how I was “rude and ABUSIVE” to the receptionist when I called with my firm tone and boundary setting. He was honestly blown away by the term “abusive” as he was right next to me when I called. This unfortunately broke his trust that Chris could at all remain an unbiased therapist to him and he agreed to cancel any future sessions for him and he actually waived the fee we didn’t really care about and to fix the billing on my account, but which was within minutes. BUT that’s not the end folks! I literally could not get the receptionist to answer my calls for days to cancel my session with Tammy. I had to text my therapists personal number to cancel which she did because she is the only professional there I imagine. But wait! A few days after the canceled appointment a $25 fee has appeared in my account as if I had the session and it was billed wrong again. But I didn’t ever have that appointment and once again no answer from either my husband or my phones to fix this. The fact that Chris oversees Tammy in this operation is mind blowing. Joe filed a HIPAA complaint through the gov but I hope we hear nothing about it. Don’t use this place I beg you!

Jennifer Randall · via google

I walked in with 30+ years of trauma. Julie has significantly changed my life for the better. I love everything about this office. From the lobby to the receptionist (that you can text if there are issues) to the way I personally am being treated and handled. I've been in therapy for a lot of years and have fired MANY therapists. She just... gets me. I'm so incredibly thankful I gave Wellness Associates a try because I finally feel like I'm MAKING PROGRESS.

Tiffany Lower · via google

Will always reccomend- Thx

Megen · via google

If your child exhibits aggressive or self-injurious behaviors when dysregulated, I would strongly encourage families to ask detailed questions before investing time in the intake process. After completing extensive paperwork and assessments, our experience was disappointing. My son was evaluated during a single in-person session in which he was highly dysregulated throughout. Rather than seeking additional opportunities to observe him at baseline—such as a virtual session, multiple observations, or time in a more natural play-based setting—the center based its decision solely on that one encounter and subsequently denied services. Additionally, the center did not appear to have appropriate safety or protective supports (such as mats) in place for children who engage in behaviors like head-banging or other forms of self-harm. Families whose children require flexible evaluation methods or enhanced safety supports may want to carefully consider whether this program is the right fit before proceeding.

Nicole Weidenbauer · via google

Big shout out to Brad!!! Please give him a standing ovation, a Starbucks gift card or lunch. I was seeking a social skills group for my son who is ASD, although he is a tag but older on the age range (Max 8.5). They did not hesitate to suggest they could absolutely still do intake, answer any questions or send referrals for similar services. The goal was for my son's therapy goals, even if I didn't end up at ABA. Brad was very reassuring, helpful kind and attentive. Also when sending out an inquiry, they responded incredibly fast. If this is their service for potential clients I would not hesitate to seek them out.

Linda Nguyen · via google

We have been contemplating about sending our kiddo to a center for ABA therapy since we’ve read so many bad reviews and were also waitlisted for many clinics. -All of the staff from front desk to therapists have been so caring and have taken so much weight off our shoulders. We know that our kiddo is in good hands and is safe at ABC.

Mai Yia Vue · via google

My daughter has been attending Action Behavior Center in Oakdale for a few months now, and she is absolutely thriving. I was initially very apprehensive about starting ABA therapy. As a parent of an autistic child who struggles with effective communication, my top concern was always her safety and well-being. I was also aware of the controversy that sometimes surrounds ABA, which made the decision even harder. Before committing, I interviewed several ABA therapy centers across the Twin Cities. Some were an absolute no, a few were a maybe, and many had extremely long waitlists. From my first conversation with the team at Action Behavior Centers, I knew this was the right place for our daughter. They took the time to listen to my concerns, understand our family’s needs, and clearly showed how committed they are to providing compassionate care that celebrates each child’s strengths while supporting areas of growth. The staff here are truly top-notch—friendly, compassionate, and incredibly engaging. My daughter is only 4 years old, but she wakes up excited to go to “school” every day, and that’s entirely because of the amazing team who pour into her with such joy and skill. Her progress in just a few short months has blown us away. I feel hopeful and confident about her future, and I truly can’t wait to see all that she’ll accomplish with her team in the years ahead. If you’re a parent weighing the decision of ABA therapy and looking for a place where your child will be safe, supported, and celebrated, I highly recommend Action Behavior Center in Oakdale.

Jessica Grajeda · via google